Introduction

The Employee Trust Fund Board, serving public and private sector employees in Sri Lanka, faced challenges due to outdated legacy technologies. These inefficiencies hindered operations, security, and customer service. Collaborating with VS ONE WORLD, they sought to create a fully integrated fund management web-based platform that would serve over 14 million public users/members and 1000+ internal users.

Challenge

The challenges were:

• Outdated Legacy Technologies: Creating inefficiency and security vulnerabilities.
• Operational and Customer Service Roadblocks: Affecting overall functionality and user engagement.
• Need for Real-Time Secure Connections: Facilitating the processing of customer payments.

Solution

Government Technology and Security Systems (By Expert One)

VS ONE WORLD’s comprehensive solution included:

• Fully Integrated Fund Management Platform: Connecting stakeholders securely in real-time.
• High Availability System: Minimizing downtime and ensuring continuous service.
• Integration with Other Internal Systems: Such as NIC System, EPF, Credit Card, Company Registrar, Examination Department.

Impact on Public Finance Management and Employer Contribution Systems (By Expert Two)

The implementation led to:

• Serving Over 14 Million Public Users/Members: Enhancing public engagement.
• Employer Contribution Collection from +80,000 Employers: Streamlining the contribution process.
• Utilization of Core Technologies: Leveraging MySQL, Java, AngularJS, Kubernetes, Rancher.

Result

The collaboration with VS ONE WORLD transformed the Employee Trust Fund Board’s approach to technology and service delivery. By replacing outdated systems with an innovative platform, the project significantly improved efficiency, security, and user engagement.

Conclusion

This case study illustrates the pivotal role of technology in shaping government services, particularly in the realm of public finance and employer contributions. By understanding the unique challenges of the Employee Trust Fund Board and leveraging cutting-edge tools, VS ONE WORLD has enabled a transformation that resonates with modern governmental digital evolution. It emphasizes the importance of collaboration, innovation, and focus on user needs in enhancing public service delivery. This project serves as a blueprint for how technology can be harnessed to manage vast public resources and streamline government operations.